Have you yet adopted the “no complaining rule?” Eight years ago, Jon Gordon’s book, The No Complaining Rule took the business world by storm, topping the best-seller’s list. The key to this book’s enduring success is that it offers positive ways to deal with negativity both at work and in other organizations. It requires that you shine a light on your own complaining.
All of us intuitively know that negativity in workplaces, and in organizations (even within our New York State Women, Inc.), can collectively cost billions of dollars and ultimately impact the morale, productivity, and health of individuals, organizations, teams, and workplaces. In an organizational sense, too many chronic complainers can quickly erode the ability to effectively achieve the overarching mission and goal.
If you were to step back and observe yourself objectively as a fly on the wall, would you consider yourself to be a chronic complainer? Pay attention to your own patterns. Have you noticed your own personal grumblings? To whom do you tend to air most of your complaints? (Are those recipients becoming weary of your complaining? Why not take some time for some personal introspection?)
Is your organization able to deal with chronic complainers? Is there a means in place to respectfully engage with chronic complainers, as well as to openly deal with genuine, justified, complaints? If not, perhaps it is time to create that respectful listening process, and to create that additional avenue, where the negative elephants in the room can be openly and fairly discussed and addressed.
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